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Is my order eligible for free shipping?

Orders above $100 and within the local area are eligible for free shipping

Please check our complete Shipping Policy for details.

Which shipping methods does The Next Level Store offer and how long does it take for the order to ship?

The next level store offers different shipping options:

  • $8.99 for Next day Local Delivery & other Shipping options are available at Checkout.

You can expect to receive your shipment anywhere from 2-7 business days of the ship date in Canada. 

Please check our complete Shipping Policy for details.

Can I change or cancel my order once placed?

We normally do not allow changes to orders once confirmed. However, our customer service will always try their best to accommodate any requests as long as the order has not been processed at our end.

In such a situation we suggest that you call our customer service department at the earliest and also send an email.


How does store pick up work?

If you see a product on our website that you would like to pick-up in our store rather than have it shipped to you, please opt for Store Pick Up while checking out.

How do I add items to my Shopping Cart?

Simply choose the colour and size of the item you are wanting to purchase. Once selected, click "Add To Cart".

If you are not seeing the size or colour you are looking for, that means we are currently out of stock.

Are all products 100% authentic?

At The Next Level Store, we bring you 100% Guaranteed Authentic product, always. We would never sacrifice quality or authenticity for a great price.

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